ABOUT THE AUTHOR

Sean Albertson

Transformational, Passionate, Experienced, Dynamic.

My Latest Release
My Latest Release

LATEST RELEASE

Rocky Customer Experiences Cause Customer Disloyalty

WriteWay Publishing is proud to announce the release of Sean Albertson’s new book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.

This readable and relatable book instantly engages readers with Sean’s concept of using 4 types of natural rocks to understand the types of problems that are created in a customer’s journey, which he compares to a river. He created his ROCKS strategy to help companies remove those rocks, thereby making their customer journeys easier and fostering customer loyalty. He takes readers step-by-step from discovering to evaluating to prioritizing action on those bumps in the customer journey. If you care about your customer’s experience, you’ll want to refer to this book time and again.

More About the Book
More About the Book
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A book is a dream you hold in your hand.

-Neil Gaiman

UPCOMING EVENTS

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UPCOMING EVENTS

 

Terry Rayburn

Clarksville, Tennesse

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Jonathan Olick

Dallas, Texas

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    “You can have more than you got because you can become more than you are.”

    –– Jim Rohn

    ABOUT THE AUTHOR

    Founder and Chief Experience Officer of CX4ROCKS.

    Sean Albertson has been a leader in customer experience for 20+ years across the telecommunications and financial services industries. A keynote speaker, trainer, coach, and consultant, Sean helps companies increase customer loyalty by reducing customer effort. His ROCKS strategy has helped companies identify, analyze, evaluate, and prioritize their most important customer challenges and transform their customer experiences from hard to easy.

    Sean is the founder and Chief Experience Officer of CX4ROCKS. He lives in Castle Rock, CO, with his wife and three boys. The beauty of the Rocky Mountains is his inspiration to help you and your organization reach the summit of success and remove rocks from your customer's journey.

     

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